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Frequently Asked Questions

Q: I have never imported before, is it difficult?
Yes and No, importing is difficult if you don’t use a professional customs broker. Cleared and Delivered makes imports simple by streamlining the process into a few easy steps and doing all the work for you. Thus, people who use Cleared and Delivered find importing easy and affordable.

Q: Do I need to have a license to import products?
No, but you do need to use a licensed Customs broker. Cleared and Delivered is a licensed customs broker and freight forwarder who can easily clear your freight and deliver it to its ultimate destination.

Q: Where does Cleared and Delivered operate?
Cleared and delivered is licensed to clear goods anywhere within the continental United States. We are hooked up to the US Customs EDI program which enables remote customs entry to any port. We are able to handle all imports coming into the USA and deliver them to their final destination.

Q: What is a customs broker and what do they do?
Customs brokers are licensed to act as agents for commercial companies importing goods to the USA. Customs brokers provide release instructions to US Customs as well as other government departments to permit the flow of imported goods. Customs brokers classify the goods according to the current US Tariff to apply duties and taxes owing to US Customs. With the constantly changing rules and regulations, employing a customs broker makes good business sense.

Q: Is Cleared and Delivered able to deliver my goods?
Yes, we are a fully licensed freight forwarder that can pick up and deliver your goods on your behalf.

Q: Should I call or fill out a form?
You should click “Clear My Freight” if you have a shipment and all the info ready to go and it will need Clearance upon arrival. Please call if you are in the process of importing but confused about what to do.

Q: When should I NOT call?
Cleared and Delivered provides its toll free number for the convenience of customers who fully intend to use our service. If you are simply looking to learn about imports or the business in general, there are many resources available on the Novice Section of our site as well as on the rest of the web. Our phone service is very personalized, if you call, please be serious about importing.

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The Cleared and Delivered learning section is packed full of helpful articles and tips on importing and the process of readying your business to import to the USA. Check it out today! • Customs Clearance
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